Quality Control Supervisor (Financial Service)

*Role
- Directly report to Head of Training & Quality Control about daily operation, risks, issues in quality checking and assessing to Collection Center. Also providing innovating solutions for call quality, staff’s skill.
*Main responsibilities
Management:
· Manage quality control activities which can improve call quality and performance of collection: quality evaluation, problem solving, anti-fraud and other assigned tasks.
· Control, organize tasks of QC staff and their personal development
Training:
· Create training material and conduct training bases on need of collection: on-boarding, improvement training, development training
· Create and handle following up after training
· Understand training needs to prepare training plan monthly
Communication:
· Implement to handle complaints from partner
· Control and present reports to stakeholders regarding to quality result and improvement activities.

· 2-3 years of experience in Quality Control, Training in Collection, Call Center.
· Experience as senior staff, Team leader or Supervisor..
· College graduation and up.
· Fairness, Honesty, Hard-working and challenging mind.
· Skill of problem solving, skills of negotiation.
· Logic thinking, continuous improving mindset.
· Can use MS Office (Word, Excel, Power Point)
· English communication.

• Fixed Base salary, allowance (Lunch & others); Motorbike parking support.
• Monthly bonus based on KPI.
• 13th month salary and other benefits as Company’s policies.
• Working time: 40 hour/; good scheme of leave (18 paid leave/year).
• Ensure all Labor benefits (Labor contract, Social insurance, Health insurance, PIT)
• Enjoy in dynamic, young and enthusiastic environment.
• Enjoy training to improve and promotion in career path.

Bấm "NỘP HỒ SƠ" để ứng tuyển

  • Người liên hệ: Phòng Nhân Sự
  • Địa chỉ: Lầu 4, tòa nhà H3, 384 Hoàng Diệu, P6, Q4, TP Hồ Chí Minh
  • Vui lòng bấm "NỘP HỒ SƠ" để ứng tuyển công việc này
Nộp hồ sơ

  • Quy mô công ty: 100-200 người
  • Địa chỉ: Số 74 Nguyễn Cửu Đàm, Phường Tân Sơn Nhì, Quận Tân Phú, Thành Phồ HCM, Việt Nam
  • Website : www.asia-collect.com
HOTLINE HỖ TRỢ
Dành cho Người tìm việc
Miền Nam
(028) 7309 2828
Miền Bắc
(024) 7309 2828
Dành cho Nhà tuyển dụng
Miền Nam
(028) 7309 8888
Miền Bắc
(024) 7309 8888

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